100 days return policy
Payment & Delivery
Payment
A handling and freight fee of is added to all shipments, except for backorders. You will only be charged once per order for delivery regardless of how many separate shipments we send to you. If an item is temporarily out of stock, the week it is expected to be available for shipment will be shown on our website. If no "delivery date" is given for the out of stock item, you can expect delivery within the next 30 days.
When you purchase from Miss Mary you can choose between the following payment methods:
Credit card
We accept VISA, Maestro and MasterCard.
3D-Secure technology has been developed by VISA and Mastercard, and aims to identify cardholders for online payments. The identification process is much the same as that used at ATMs and is based on a personal code/password being used in conjunction with the purchase. This technology means that the cardholders can be certain that their cards are not being used by unauthorised individuals.
Klarna’s payment methods
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options, with payment made directly to Klarna.
• Payment within 30 days: The payment time is 30 days from the dispatch of the items. The terms and conditions of payment within 30 days can be found here.
• Account: Klarna Account is credit provided by Klarna that allows the borrower to part-pay his/her purchases.
• Klarna direct: Our card payments are handled by Klarna payment services and are licensed for 3-D Secure (Verified by Visa and MasterCard SecureCode) and certified according to PCI DSS. They comply with the banks’ requirements for confidentiality and security certifications.
You can find more information about Klarna here and read its terms of use here.
For any invoice queries, in the first instance, please contact Klarna’s customer service.
Phone +61 1300 000 190
https://www.klarna.com/customer-service/
Paypal
We accept payment by card via PayPal. You will automatically be forwarded there during the order process. If you are already a PayPal customer, you can log in with your user information and confirm the payment. If you are new to PayPal, you can either log in as a guest or create a PayPal account and then confirm the payment. If you return an item, the amount will be refunded to your PayPal account.
Apple pay
To pay with Apple Pay, select the option at checkout and follow the instructions. You will need an Apple Pay account to complete your payment; no additional fees will be charged.
Google pay
To pay with Google Pay, select the option at checkout and follow the instructions. You will need a Google Pay account to complete your payment; no additional fees will be charged.
Delivery
Orders are shipped Delivery Duty Paid (DDP), meaning that all taxes, customs and duties are INCLUDED in the final price.
All orders are shipped from our warehouse in Bremen, Germany or Tallinn Estonia.
The standard delivery service for last mile delivery will be carried out in collaboration with your local postal service (depending on your market). Usually the orders are delivered to your mailbox.
Miss Mary offers the following shipping alternatives:
Delivery by post to New Zealand– You pay just $ 7.99 to have your order sent to your home by mail. Delivery takes place within 12-19 business days after we have confirmed your order. All parcels sent by post are sent as first class letters. If the size of the parcel permits, the parcel will be placed in your mailbox. In the case of parcels that cannot be placed in the mailbox, you will receive notification that the parcel is available for collection at a collection point.
Express delivery to New Zealand – If you want your order delivered quickly, we can offer express delivery at a cost of $ 25,95. The parcel is delivered to your home address within 5-6 days of confirmation of your order.